Frequently Asked Questions

Choose from the curated collection of polos, company shirts, jackets, layers, and hats. This storefront is for custom embroidery, so every item requires at least one supported embroidery location. For printed apparel, contact us.

There is no hard minimum. Each style ordered in fewer than six pieces has a Small order handling fee of $75 per distinct embroidery location. Six or more pieces of the same style have no Small order handling fee.

Yes. Select quantities for each size and color, then add other supported styles to your cart. Sizes and colors of the same style combine toward six pieces; different styles are counted separately. For a style below six pieces, each distinct selected embroidery location is counted once across that style’s configurations. The Small order handling fee is separate from shipping and is not reduced by quantity discounts. Quantity-discount grouping is explained in the pricing section below.

Choose your apparel, enter quantities, and configure your artwork and embroidery locations. Sign in or create an account to save private artwork and submit an order. You can explore garment options and pricing before signing in.

No. Submission is a request for review, not a supplier stock reservation. Availability is checked at submission and during review. Staff will explain an availability change or a supplier-data issue before the order proceeds.

Choose only the distinct locations offered for your garment. One location is included in the displayed item price, and you can add up to four additional supported locations for $10 each per item before quantity discounts. Five locations is the overall limit; an individual style may support fewer.

Upload a JPG, PNG, WebP, or PDF up to 12 MB. An original, clear file is more useful than a small screenshot. Very fine lines, tiny lettering, gradients, and photographic detail may need adjustment; staff will discuss any changes with you.

Yes. Choose “Send artwork later” or identify a logo already on file with clear notes. You can also reuse your account’s saved artwork. Use the same primary design group for the same logo across styles. Missing artwork stays unresolved until staff receive and review it, and prevents payment release.

Apparel embroidery must fit within 4.5 inches wide by 4.5 inches tall. Headwear must fit within 6 inches wide by 2.25 inches tall. A verified garment or placement boundary may be tighter. Enter either your desired width or your desired height; staff proportions the other dimension and confirms the final fit. You can also choose “Help me choose the size.”

PMS references are optional. If you provide one, include the suffix and where it applies, such as “PMS 186 C — lettering.” You can also ask us to match the artwork as closely as possible. Tell us whether a white JPG background belongs to your design. Staff review the closest available thread colors; an exact screen-to-thread match is not promised.

Your displayed item price includes one embroidery location. Each additional supported location adds $10 per item before quantity discounts. You can choose up to five distinct supported locations in total: one included plus up to four extras.

The quantity percentage applies to the full configured merchandise price, including additional locations. Quantity discounts do not apply to tax, the Small order handling fee, or rush surcharges.

Your selected size and color determine the starting price. Applicable taxes and any Small order handling fee are calculated separately in your order.

The current quantity discounts are 12–23 eligible items: 2%; 24–35 eligible items: 4%; 36–47 eligible items: 6%; 48–59 eligible items: 8%; 60+ eligible items: 10%. The percentage applies to the full configured merchandise price, including additional embroidery locations. Tax, the Small order handling fee, and rush surcharges are excluded from quantity discounts.

Discount exceptions: Quantity discounts are limited by supplier minimum prices on certain products, including some Carhartt and Tommy Bahama styles. Your estimate shows the actual savings.

Mixed SanMar styles, colors, and sizes with the same primary logo qualify together for quantity discounts, including scaled versions for hats and shirts. Different primary logos form separate groups.

Each style ordered in fewer than six pieces has a Small order handling fee of $75 per distinct embroidery location. Six or more pieces of the same style have no Small order handling fee. Sizes and colors of the same style combine toward six pieces; different styles are counted separately. For a style below six pieces, each distinct selected embroidery location is counted once across that style’s configurations. The Small order handling fee is separate from shipping and is not reduced by quantity discounts.

No automatic digitizing, setup, stitch-count, or PMS surcharge is added. Any exceptional work needs staff review and your agreement. Your confirmed order shows the price before payment is released.

Staff check availability, artwork, dimensions, supported placements, color requests, and the full price. Submission alone does not authorize production. Unresolved artwork or placement details must be addressed before the order is released for payment.

Enter your card at checkout to authorize a hold for the full order total. We collect payment only after staff confirm the order and you approve the final artwork proof in Printavo. Same-total artwork and sizing changes keep the existing hold. You confirm a changed total before we try to adjust the existing payment. If Square cannot adjust it, a fresh authorization is required. Online holds normally expire after seven days; an expired hold requires a new authorization.

Yes. Review your final proof carefully and request any changes before approval. Production starts only after both final proof approval and payment collection. Once both have occurred, no changes or cancellations can be made.

No. It is an approximate placement preview, not an embroidery simulation or final proof. A preview may be unavailable when a suitable garment image or calibrated placement is missing. Staff confirm final size, thread colors, and embroidery details during review.

Changes and cancellations are allowed only until final proof approval and payment collection. Once your final proof is approved and payment has been collected, no changes or cancellations can be made. Contact us before that point if anything needs to change. The temporary card authorization hold placed at checkout is not collected payment.

Free ground shipping is included for eligible delivery addresses in the 48 contiguous U.S. states. Your state and delivery address are checked at checkout.

For a style ordered in fewer than six pieces, the separate $75 Small order handling fee applies to each distinct embroidery location.

This offer does not cover Alaska, Hawaii, Washington, DC, U.S. territories, military addresses, or international destinations. If your address is outside the 48 states, contact us before planning an order.

An excluded destination cannot use the standard online shipping offer.

The offer covers ground shipping. If you need another delivery method or have an event date, contact us before ordering so staff can review your request. An expedited service or arrival date is not promised by the free-ground-shipping offer.

Sign in to your account to view your order, review its status and recorded details, authorize a revised order when requested, or open your final proof in Printavo. Contact staff with questions about your order or delivery needs.

All items are custom-made for your order and have no resale value. We do not accept returns on any items. We will correct mistakes when the delivered items do not match your confirmed order details. We do not offer returns or corrections for mistakes in customer-provided information or artwork, or for details the customer approved incorrectly. Please review your garment choices, sizes, quantities, spelling, artwork and placement carefully before approving your final proof.

Tell us about any issue within 48 hours of delivery by emailing info@threadedforyou.com. Include your order number and a description of the issue; photos are helpful when they show the problem.