Terms of ordering

Ordering and payment

A card authorization hold for the full order total is required at checkout. Staff review availability, artwork, dimensions, placements and pricing. Payment is collected only after staff confirmation and your final proof approval in Printavo. Same-total revisions before final approval keep the existing hold. You confirm any revised total before we try to adjust the payment; a fresh authorization is needed if Square cannot adjust it or the hold expires. Supplier inventory is not reserved by submitting an order.

Changes and cancellations

Changes and cancellations are allowed only until final proof approval and payment collection. Once your final proof is approved and payment has been collected, no changes or cancellations can be made. Contact us before that point if anything needs to change. The temporary card authorization hold placed at checkout is not collected payment.

Custom-made items: no returns

All items are custom-made for your order and have no resale value. We do not accept returns on any items.

If we made a mistake

We will correct mistakes when the delivered items do not match your confirmed order details. We do not offer returns or corrections for mistakes in customer-provided information or artwork, or for details the customer approved incorrectly. Please review your garment choices, sizes, quantities, spelling, artwork and placement carefully before approving your final proof.

Report issues within 48 hours

Tell us about any issue within 48 hours of delivery by emailing info@threadedforyou.com. Include your order number and a description of the issue; photos are helpful when they show the problem.